I've been invited to take part in a LYRASIS "Polite Debate Society" discussion online next Wednesday, June 13. This is (I think) the first such event they've put on, so I'm not quite sure what this will be like! Here's the topic and agenda:
At the Desk: A discussion of debatable issues related to best practices for reference services in libraries.
June 13, 2012
1:00-2:30 PM Eastern Time
The topics for our debate will include, but are not limited to:
- Reference policies
- 24/7 Reference/Hours
- Best practices for handling virtual reference questions
- Getting out from behind the desk
- Ethics and privacy at the reference desk
- The role of student workers/volunteers in reference
- What’s in a name? Naming modern services in libraries
Jason Puckett, Georgia State University Libraries
Kimberly Kruthhaup, Georgia Institute of Technology
Russell Palmer, LYRASIS
I'm trying to be prepared by, you know, having some opinions. It should be fun.
Registration is free if you want to listen in. If there's an archived version, I'll update this post with a link.
I'll be presenting at the Lyrasis Technology Ideas and Insights Series conference: "Positioning your Library in the Mobile Ecosystem: Content and Delivery," on Monday, September 12, 2011, here in Atlanta. I'm pleased to be giving a presentation with my friend and GSU Library colleague Sarah Steiner. Sarah is a wonderful speaker, and it's been at least a couple of years since the two of us have had the chance to give a presentation together.
Our session is:
Transforming Library Services: Models for Implementing Emerging Technologies
Over the last several years, Georgia State University Library has undergone dramatic physical and virtual transformations to better meet the needs of our diverse and changing student population. We have implemented new research guides, search and discovery tools, social media outreach, online reference, and mobile services, to name a few. In this session, we will share best practices and tips for strategic planning, division of labor, creating buy-in, assessment, and ongoing management of these technologies and others.
In the three years that I've been at GSU, we've devoted a lot of time and energy to shifting our library services online, and we'll be talking about the work that our colleagues have put into making it all work. I hope you can join us. Registration is open.